Privacy Policy

Who We Are

RevTroops Ltd ("RevTroops", "we", "us", or "our") is a specialist outbound sales agency registered in England and Wales. Company Registration Number: 17270496. Our registered office is at Office 1379, 60 Tottenham Court Road, Fitzrovia, London, W1T 2EW, United Kingdom.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit revtroops.com or engage with our services. We are committed to handling your personal information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of UK data protection law, RevTroops Ltd acts as the data controller for personal data collected through our website and direct interactions, except where we process data solely on behalf of clients as part of a service engagement, in which case we act as a data processor under a separate Data Processing Agreement.

For data protection enquiries, please contact us at contact@revtroops.com. As a small business we do not have a formally appointed Data Protection Officer, but all data queries are handled directly by our principal contact.

Information We Collect

We may collect the following categories of personal information:

• Contact information — name, email address, phone number, and company name submitted through our contact form
• Business information — details about your company, industry, and service requirements
• Communication records — records of correspondence between you and RevTroops including emails and SMS messages
• SMS consent data — records of consent provided for SMS communications, which are maintained separately and never shared with third parties
• Technical data — IP address, browser type, device information, and pages visited, collected automatically when you visit our website
• Usage data — information about how you interact with our website

Sources of Personal Data

We collect personal data from the following sources:

• Directly from you — when you submit our contact form, email us, or engage with our services
• Publicly available business sources — including company websites, professional networks such as LinkedIn, and business directories, where relevant to our B2B outbound sales activities
• Client-provided contact lists — where clients supply prospect data for us to manage outreach campaigns on their behalf
• Automatically — technical and usage data collected when you visit our website

How We Use Your Information

• To respond to enquiries submitted through our contact form
• To provide and deliver our sales agency services to clients
• To communicate with prospective and existing clients about our services via email or SMS where consent has been provided
• To send service-related SMS messages where you have opted in
• To improve our website and service offerings
• To comply with our legal and regulatory obligations

Legal Basis for Processing

• Consent — where you have provided explicit consent, including opting in to SMS communications or requesting information about our services
• Legitimate interests — where processing is necessary for our legitimate business interests, including B2B outreach activities
• Contract performance — where processing is necessary to fulfil a contract with you
• Legal obligation — where we are required to process data to comply with applicable law

SMS Communications

By submitting our contact form and opting in to SMS communications, you consent to receive text messages from RevTroops relating to your enquiry and our services.

• You may opt out of SMS communications at any time by replying STOP to any message
• Reply HELP for assistance or contact us at contact@revtroops.com
• Message frequency may vary depending on your enquiry and service engagement
• Standard message and data rates may apply depending on your mobile carrier

Business-to-Business Outbound Communications

As an outbound sales agency, RevTroops contacts businesses on behalf of our clients. We operate in compliance with the UK Privacy and Electronic Communications Regulations (PECR) and screen all business contact lists against the Corporate Telephone Preference Service (CTPS) register prior to any outbound calling activity.

If you have received a call from our team and wish to be removed from our contact lists, please contact us using the details below and we will process your request within 5 business days.

Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties. SMS opt-in data is never shared with third parties for any purpose. We may share your data in the following limited circumstances:

• With service providers who assist in operating our website and delivering our services, under appropriate data processing agreements. These include categories such as: website hosting providers, email and communications providers, CRM and sales platforms, cloud storage services, and payment processors
• With our clients, where you have engaged with us in connection with their services
• Where required by law, regulation, or legal process

International Data Transfers

RevTroops Ltd is a UK-registered company. Our operations are managed remotely, with personnel currently located in Pakistan and the United Arab Emirates. As our business develops, we may engage authorised personnel in additional jurisdictions outside the United Kingdom.

Where personal data is accessed or processed outside the UK — including in Pakistan and the UAE, which do not currently hold UK adequacy decisions — we ensure appropriate safeguards are in place in accordance with UK GDPR Article 46. These safeguards include standard contractual clauses and internal data access controls that restrict personal data to authorised personnel only.

We conduct transfer risk assessments for any new jurisdiction from which our team accesses personal data, consistent with ICO guidance on international transfers.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• Encrypted transmission of data via HTTPS across all web communications
• Access controls limiting personal data to authorised personnel only
• Use of reputable cloud-based services with their own security certifications
• Regular review of data handling practices

While we take all reasonable steps to protect your data, no transmission over the internet is completely secure. Where required under applicable law, we will notify affected individuals and relevant authorities, including the ICO, of personal data breaches within the timeframes required by UK GDPR.

Automated Decision-Making

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you. All decisions relating to our services and client engagements are made by human judgement.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law:

• Enquiry and contact form data: up to 24 months
• SMS consent records: for the duration of the communication relationship plus 12 months
• Client and contract data: minimum 6 years in accordance with UK legal requirements
• Technical and website usage data: up to 12 months

Where data is no longer required for the purposes for which it was collected, we securely delete or anonymise it in accordance with our internal data retention practices.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request deletion of your personal data in certain circumstances
• Right to restrict processing — to request that we limit how we use your data
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interests or direct marketing
• Right to withdraw consent — where processing is based on consent, including SMS opt-in, you may withdraw it at any time without affecting prior lawful processing

To exercise any of these rights, please contact us at contact@revtroops.com. We will respond within 30 days. There is no charge for exercising your rights.

Cookies

Our website uses essential cookies necessary for functionality. We may also use analytics cookies to understand how visitors use our site — where required by applicable law, these will only be set with your consent.

We do not use advertising or behavioural targeting cookies. You can manage your cookie preferences at any time through your browser settings.

Children

Our services are intended for businesses and are not directed at children. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or best practices. The date at the top of this page indicates when the policy was last revised.

For material changes, we will make reasonable efforts to notify active clients directly. We encourage you to review this page periodically to stay informed of how we handle your data.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to be removed from our contact lists, please contact us:

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk. We encourage you to contact us first so we can attempt to resolve your concern directly before escalating to the ICO.